An Open Letter To Delivery Riders

Delivery contributes to a massive chunk of revenues for aggregators such as Zomato, who employ over 200,000 riders! These riders play a massive role in ensuring these aggregators, and therefore the F&B industry, continues to survive.

An Open Letter To Delivery Riders

To Our Delivery Heroes

When I was a kid, I would typically order a pizza or Chinese food. In either case, drivers who worked for the restaurant delivered the food. Someone took an order over the phone, I used to assume it got written down and sent to the kitchen, made and packed, and sent through a driver. Waiting for the order and to see the delivery guy riding towards my house brought me immense joy. It never once occurred to me the hardship a delivery person must go through!

Considering the current situation with the pandemic, I can’t help but feel these delivery people are treated unfairly. We live in a world where people seem to carry stress and frustration & quite often take out this frustration of folks such as delivery riders. In a time such as this, we should be patient & celebrate these people.

As a person working in the restaurant industry, I want to explain the difficulties faced by our delivery riders. Their job requires relentless effort, sunshine or rain, hot or cold, pandemic or not. Their importance in our day-to-day lives has become higher than ever! The world owes a great debt to these individuals who work relentlessly in providing these essential home deliveries risking their own personal health & safety.

As delivery boys run pillar to post delivering goods, they face tough experiences, at times having to compromise on their dignity. Even before the pandemic struck, it wasn’t an easy life for these delivery riders. But now, since there is an increased COVID-19 effect, attitudes of people have changed drastically, and more so towards the delivery boys who are mostly outdoors, working amidst the Covid-19 crisis, to ensure that we all get whatever essentials and luxury items we order from the comfort of our homes.

Recently I came across disheartening incidents where the delivery guys were asked to wait near the society gate standing in scorching heat and the residents often delay coming to receive their orders. Despite them being sanitised all the time, they do get a lot of criticism, most of the time for none of their fault.

The fight against COVID-19 wouldn't have been easy without the efforts of doctors, nurses, community workers, or volunteers who have dedicated their time and risked their lives on the front line.  But we cannot miss out, neglect or undermine the contribution of delivery riders who have not been adequately celebrated by the media during this difficult period. They have continued to do their job in silence & ensured we feel some sort of normalcy, albeit at home.

Currently, one of the most affected sectors by the pandemic is the F&B industry. Delivery contributes to a massive chunk of revenues for aggregators such as Zomato, who employ over 200,000 riders! These riders play a massive role in ensuring these aggregators, and therefore the F&B industry, continues to survive.

While doctors and nurses take care of COVID patients in hospitals, delivery drivers make sure that we stay home safely with our families. While they have their own families to look after, they still risked their lives to deliver us what we wanted. When COVID-19 becomes history, we need to make sure we do not undermine their efforts and acknowledge their immense contribution in the fight against this pandemic.

It's time we show our appreciation for them with simple acts of kindness. Who knows, we can probably make their day a little brighter. Avoid giving the riders a one-star rating as not only will it affect their overall rating, but it can be demoralizing as well. It may not seem like much, but you can make your delivery rider's day by showing them your appreciation. We can also consider tipping your delivery riders on the delivery apps.

It's time to practice kindness and compassion towards our delivery heroes who have been running around all day to deliver our meals so we have the privilege to stay safe at home!