It was a proud moment for Arun when he started his dine-in restaurant in Bangalore early in 2020. Setup in the busy streets of Whitefield, his restaurant attracted a good number of diners. His business was doing well and sales were soaring high just when COVID hit!
He transformed his dine-in into a takeaway and got his restaurant listed on a few popular food delivery apps - Zomato, Swiggy, Dunzo & others. Things started settling down and orders started flowing in. Arun was initially very happy, but his happiness was short lived as he did not know he was in for a rollercoaster ride as the order volume kept rising.
Soon, his orders were getting cancelled as his store manager could not manage multiple food delivery apps single-handedly. From managing inventory, to taking down orders and manually punching them in the POS system, to preparing the KOT, he could not keep up. On the other hand, due to orders getting cancelled, the food delivery apps kept decreasing his delivery radius as penalty and thus, he was losing out on business significantly.
Operationally too he was facing challenges. He had to raise requests to the respective POCs of the food delivery apps to stock-in and out items or update his menu.
It was just then when Arun got to know about UrbanPiper’s Hub from his friend Vikram. He found out that Hub is a powerful solution which helps in managing multiple food delivery aggregators on one single platform. It makes the work of a restaurant manager seamless by streamlining the day-to-day operations - from receiving an online order to delivering it to the customer. It also gives a 360-degree insight on the analytics of the business. It is an all-in-one restaurant friendly product that powers solutions for various brands across the world such as McDonalds, Subway, KFC, Pizza Hut, and many more. So, Arun thought he should definitely deploy Hub. Moreover the process was quite simple as he just had to take an online demo, resolve his queries, and promptly thereafter, got onboarded with UrbanPiper.
Since then, there has been no looking back. With UrbanPiper’s Hub, he now managed all his food delivery apps on one single dashboard. His store manager now no longer had to juggle between multiple apps of food delivery partners. The entire restaurant operations had been streamlined - from automatically accepting an order to printing the KOT in the kitchen.
Manually punching orders and raising requests to the POCs of the food delivery apps to make modifications in the menu had become a thing of the past. Now, Arun is also tracking the health of his business with a few clicks to find out how much revenue he is earning from each item, what his bestsellers are, and is therefore making business decisions based on these analytics.
Now, he is processing double the amount of orders he was doing before, and this enables him to start thinking about expanding his business. Arun’s friend, Vikram, recently enabled multi-brands under his roof, and with all he’s learnt using Hub, Arun realizes he too can manage multiple brands across multiple outlets as well! UrbanPiper’s Hub has become his restaurant’s best friend, his store manager is now single-handedly managing the operations and Arun is focusing solely on scaling his business.